Connectivity that works for everyone
A.R.I.A Mobile is committed to making our website, customer portal and support channels usable by the widest possible audience.
WCAG 2.2 AA target
We design and build against the Web Content Accessibility Guidelines (WCAG) 2.2 at conformance level AA. We continuously test and improve the experience and we welcome reports of any barriers you encounter.
What you can expect
Keyboard navigation
Every interactive control — links, buttons, menus, dialogs — is reachable and operable using a keyboard alone, with a visible focus indicator.
Screen reader compatibility
Pages use semantic HTML, accessible names on icons and live regions for status updates so screen readers can announce what is happening.
Contrast & motion
Text and interactive elements meet AA contrast ratios. We respect 'reduce motion' preferences for animations.
Mobile & responsive
Touch targets meet recommended size guidance and the experience adapts to small screens and assistive zoom.
Tell us if something isn't working
If you cannot use part of our service because of an accessibility barrier, please tell us. We will respond within 5 business days and aim to fix the issue or offer an alternative way to complete your task.
Email support@ariamobile.co.uk or open a ticket in our support centre.
See also our Vulnerable Customer Policy for additional support options.