Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM card built into your phone. Instead of a plastic SIM, you install a profile by scanning a QR code.

Question 2

Is my phone compatible?

Accepted Answer

Most modern iPhones (XS and newer) and recent Android flagships (Pixel, Samsung S/Note/Z series, etc.) support eSIM. Check your device settings for an Add eSIM option.

Question 3

When do I receive my QR code?

Accepted Answer

Within minutes of successful payment. During launch phase, fulfilment is processed manually and may take a short while longer.

Question 4

Can I use WhatsApp?

Accepted Answer

Yes. A.R.I.A Mobile plans are data-only, so apps like WhatsApp, iMessage, FaceTime, Telegram, Instagram, email and browser services all work normally.

Question 5

Does this include phone calls and SMS?

Accepted Answer

No. Plans are data-only unless stated otherwise. Use apps such as WhatsApp or FaceTime for voice and messaging.

Question 6

Can I keep my normal SIM?

Accepted Answer

Yes. Your physical SIM stays installed. The eSIM runs alongside it as a secondary line.

Question 7

What happens when my data runs out?

Accepted Answer

Your connection will stop. You can purchase a top-up plan to continue using data.

Question 8

Can I get a refund?

Accepted Answer

QR codes are non-refundable once delivered. See our Refund Policy for full details.

Question 9

Do I need data roaming turned on?

Accepted Answer

Yes — enable Data Roaming for the A.R.I.A Mobile eSIM line when travelling abroad.

Question 10

Can I use this abroad?

Accepted Answer

Yes. Each plan lists its coverage area. The Global Operator plan covers 100+ countries.

We're here when signal matters.

Contact us

Frequently asked