Cookie Policy
This Cookie Policy explains how A.R.I.A Mobile ("A.R.I.A Mobile", "we", "us", or "our") uses cookies and similar technologies when you visit our website, customer portal, applications and related services. This Policy should be read alongside our Privacy Policy and Terms of Service. By using our website, you acknowledge that cookies may be used in accordance with this Policy and your selected cookie preferences.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, maintain secure login sessions, process purchases, improve performance, understand website usage and deliver a consistent user experience. Cookies may be temporary (session cookies) or remain on your device until deleted (persistent cookies).
2. Essential website operation
These cookies are necessary for the operation of our Services. Examples include user authentication, login sessions, account security, fraud prevention, shopping basket functionality, checkout processing, Stripe payment processing and eSIM activation workflows. These cookies cannot be disabled because the Services would not function correctly without them.
3. Performance and analytics
These cookies help us understand how visitors use our website, including page visits, navigation patterns, device types, geographic regions, error monitoring and website performance metrics. This information helps us improve our Services and customer experience.
4. Functional cookies
These cookies remember choices you make, such as language preferences, cookie preferences, login status, dashboard settings and recently viewed plans.
5. Marketing and referral cookies
Where enabled, these cookies help us measure marketing campaigns, track referral programme performance, attribute affiliate referrals and understand advertising effectiveness. Marketing cookies will only be used where permitted by applicable law and your cookie preferences.
6. First-party and third-party cookies
First-party cookies are set directly by A.R.I.A Mobile. Third-party cookies are set by trusted service providers including Stripe, Google authentication services, analytics providers, customer support systems and infrastructure and hosting providers. Third-party providers may process information according to their own privacy policies.
7. Similar technologies
We may also use local storage to store user preferences, maintain activation checklists and improve customer experience; pixels and tracking technologies for website analytics, email engagement tracking, referral attribution and security monitoring; and session tokens to authenticate users, secure accounts and protect customer data.
8. Legal basis for cookie usage
Where required by law, A.R.I.A Mobile obtains consent before placing non-essential cookies on your device. Essential cookies are processed on the basis that they are necessary to provide requested Services. Analytics and marketing cookies are processed on the basis of your consent where applicable.
9. Managing your cookie preferences
You may accept all cookies, reject non-essential cookies, or customise cookie preferences. Cookie preferences can be updated at any time through our cookie settings panel. You may also manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
10. Browser controls
Most browsers allow you to view, delete, block and configure cookie permissions. Information on managing cookies can usually be found in your browser's help section.
11. International users
Because A.R.I.A Mobile serves customers worldwide, information collected through cookies may be processed in multiple jurisdictions. Where international transfers occur, we implement appropriate safeguards designed to protect personal information.
12. Updates to this Policy
We may update this Cookie Policy from time to time. Where material changes occur, we may request renewed consent where required by applicable law. The latest version will always be available on our website.
13. Contact us
If you have any questions regarding this Cookie Policy, please contact A.R.I.A Mobile, United Kingdom. Email: support@ariamobile.co.uk.
14. Cookie categories summary
Essential cookies (security, login, checkout, account access) are always active and required. Functional cookies (preferences and user experience) are optional. Analytics cookies (website usage and performance monitoring) are optional. Marketing cookies (advertising, referrals and campaign attribution) are optional. Essential cookies are always active because they are necessary for the operation of the Services.
Last updated: 31/05/2026.