Refund Policy

1. Nature of Digital Services

A.R.I.A Mobile supplies digital telecommunications services delivered electronically through eSIM technology. Products are typically provisioned immediately following successful payment and may include:

• ICCID assignment
• eSIM profile generation
• QR code delivery
• Activation code generation
• Network provisioning
• Data bundle assignment

2. Customer Cancellation Rights

Where applicable consumer protection laws provide cancellation rights, those rights may be affected by the nature of digital content and digital service delivery. By completing a purchase and requesting immediate provisioning, you expressly consent to digital fulfilment beginning immediately. You acknowledge that once digital fulfilment has commenced, cancellation rights may be reduced or extinguished to the maximum extent permitted by applicable law.

3. Eligible Refund Circumstances — Service Not Delivered

• No eSIM was provisioned.
• No QR code was delivered.
• No activation details were generated.
• A.R.I.A Mobile is unable to fulfil the purchased Service.

4. Eligible Refund Circumstances — Verified Technical Failure

• Provisioning fails after reasonable attempts.
• The purchased Service cannot be activated due to a fault attributable to A.R.I.A Mobile or its suppliers.
• The purchased Service cannot be delivered due to provider failure.

5. Eligible Refund Circumstances — Duplicate Purchases & Incorrect Billing

A refund may be approved where duplicate orders were accidentally placed and remain unused, or where billing errors are confirmed by A.R.I.A Mobile.

6. Automatic Refund Events

A.R.I.A Mobile reserves the right to automatically issue refunds where:

• Provisioning repeatedly fails.
• Service delivery becomes impossible.
• Fraud prevention systems cancel an order.
• A provider outage prevents fulfilment.

7. Non-Refundable — Device Compatibility

Refunds will generally not be provided where the customer's device:

• Does not support eSIM technology.
• Is carrier locked.
• Is not compatible with the purchased Service.

8. Non-Refundable — Customer Error

• Purchasing the wrong plan.
• Selecting the wrong region.
• Purchasing duplicate plans not reported promptly.
• Failure to follow activation instructions.

9. Non-Refundable — Activated or Consumed Services

Refunds will generally not be available once:

• The eSIM has been downloaded.
• The eSIM has been activated.
• Data has been consumed.
• The Service has been used.

10. Non-Refundable — Network Conditions

Refunds are not normally available due solely to:

• Local network congestion.
• Reduced speeds.
• Temporary roaming restrictions.
• Geographic coverage limitations.
• Environmental factors affecting signal quality.

11. Subscription Services

Monthly subscription plans may be cancelled at any time through the customer account portal. Cancellation prevents future renewals. Cancellation does not normally result in a refund for current billing periods, partially used subscription periods, or previously completed billing cycles.

12. Business and Fleet Customers

Business and fleet services may be governed by separate commercial agreements. Unless otherwise agreed in writing: provisioned Services are non-refundable once activated; bulk allocations remain chargeable once provisioned; unused allocations may be reviewed on a discretionary basis.

13. Fraud Prevention

Refund requests may be declined where fraud is suspected, account abuse is identified, chargeback abuse is detected, or false claims are made. A.R.I.A Mobile reserves the right to suspend accounts during investigation.

14. Chargebacks

Customers should contact A.R.I.A Mobile before initiating a chargeback. Where a chargeback is initiated, service may be suspended, accounts may be restricted, and evidence may be submitted to payment processors and financial institutions. Fraudulent chargebacks may result in permanent account termination.

15. Refund Request Procedure

To request a refund, contact support@ariamobile.co.uk. The request should include:

• Full name
• Account email address
• Order number
• ICCID (where available)
• Description of the issue

16. Investigation Period

Refund requests may require technical investigation. A.R.I.A Mobile may consult network partners, eSIM providers, payment providers and technical logs before reaching a decision.

17. Refund Processing Times

Approved refunds are typically processed within 5–10 business days. Actual timing depends on the card issuer, bank and payment provider. A.R.I.A Mobile cannot control banking processing times.

18. Discretionary Refunds

Nothing in this Policy prevents A.R.I.A Mobile from issuing goodwill or discretionary refunds where appropriate. Discretionary refunds do not establish a precedent and may be refused in future cases.

19. Amendments

A.R.I.A Mobile reserves the right to amend this Policy from time to time. The latest version will always be available on the website.

20. Contact

A.R.I.A Mobile, United Kingdom. Email: support@ariamobile.co.uk.