Can I transfer my eSIM to a new phone?
In most cases an Aria Mobile eSIM stays tied to the device it was first installed on, so transferring it to a new phone is not automatic. If you change handsets mid-trip, contact our support team and we can usually issue a fresh QR code for the new device so you keep your remaining data without buying another plan.
In most cases an Aria Mobile eSIM stays tied to the device it was first installed on, so transferring it to a new phone is not automatic. If you change handsets mid-trip, contact our support team and we can usually issue a fresh QR code for the new device so you keep your remaining data without buying another plan.
Why eSIMs are device-bound
An eSIM is a digital profile written into the secure element of your phone. Once the profile is installed, the original QR code is consumed and cannot be re-scanned on another device. This is a carrier and GSMA rule, not a limitation of Aria Mobile. Apple and Samsung both offer eSIM Quick Transfer between two devices on the same Apple ID or Samsung account for some carriers, but most travel eSIMs — including ours — do not yet support that handover.
How to move your plan to a new phone
If you upgrade phones or your device is lost, open a support ticket from your Aria Mobile account with your order ID and the new device's IMEI. As long as you have data left on the plan, we can re-issue a QR for the new phone and revoke the old profile. Reissues are free for the first device change inside a 30-day plan window.
Tips before you swap devices
Delete the eSIM from your old phone only after the new one is activated, so you do not lose connectivity in between. Keep a screenshot of the original QR in case our support team asks you to confirm the order. If you regularly switch between two phones, consider buying two smaller plans rather than one large one — it is more flexible.
People also ask
- Can I have two eSIMs active at the same time?
Yes. Modern iPhones (XS and later) and most flagship Androids let you store many eSIM profiles and have two active at once — typically your home line plus a travel eSIM. Calls and texts route through whichever line you choose as default, while data can be set to use the cheaper travel eSIM automatically.
- Is my phone eSIM compatible?
Almost every flagship phone released since late 2018 supports eSIM. That includes all iPhones from XS onward, Google Pixel 3 and later, and Samsung Galaxy S20-and-newer plus the Z Fold and Z Flip ranges. The other requirement is that the phone is unlocked to other networks — most UK contract phones are unlocked by default since 2021.
- How do I install an eSIM on my phone?
Installing an A.R.I.A Mobile eSIM takes about a minute over Wi-Fi. Open the install email or order page on a second screen, then on your phone go to Settings → Mobile Data → Add eSIM (iOS) or Settings → Connections → SIM manager → Add eSIM (Android), scan the QR code, name the plan and you're done. Enable data roaming on the new line so it can connect abroad.
- What happens to my eSIM when I go home?
When you fly home your Aria Mobile eSIM simply stops connecting because you have left the coverage region. The profile stays on your phone until it expires or you delete it. Your normal UK SIM resumes data automatically, so you do not need to do anything special at the airport — just switch your home line's data back on if you disabled it.